As garage disputes rise, the strongest tool is a file built from day one

When the same warning light returns after a second repair, the dispute is no longer simply whether the car works. It becomes a record of what was promised, what the warranty covers and whether the garage had a fair opportunity to correct the problem. RTL cites annual figures showing vehicle disputes rising from 3,067 in 2021 to 5,451 in 2025, about seventy-eight percent. Software, complex electronics, parts shortages and recalls can make causes harder to identify. De Geschillencommissie’s Voertuigen procedure covers qualifying disputes about vehicle purchase, repair and maintenance, and published decisions show that warranty responsibility can lead to reimbursement of repair costs. Hokimi’s conclusion is that consumer protection begins on delivery day. Save the advertisement, quote, work order, fault code, payment and every message. Describe the defect and requested remedy in writing, and normally allow the business a reasonable chance to respond before formal escalation.

• Reported figures show vehicle disputes rising from 3,067 in 2021 to 5,451 in 2025.
• De Geschillencommissie Voertuigen handles qualifying purchase, repair and maintenance disputes.
• Software complexity, shortages and recalls can make responsibility harder to establish.
• Consumers should preserve written agreements and give the garage a reasonable chance to respond.

Hokimi field note: Photograph the dashboard and mileage immediately, arrange documents chronologically, and email a specific remedy plus deadline. Then check whether the garage falls under the procedure and what filing costs apply.

Information verified on 24 August 2026 · Source1 · Source2